Returns Policy

Last updated: 20th June 2025

At Regent HR, a trading name of Regent Advisory Ltd, we aim to ensure that you are satisfied with your purchase. Please read our Returns and Refunds Policy carefully before purchasing our digital HR templates. You can also read our full Terms & Conditions here.

1. Digital Products and Returns

Our products are delivered in digital format (e.g. Microsoft Word or PDF), either via instant download or by email. As such, they are not eligible for return once the download or delivery has begun.

2. Right to Cancel

Under the Consumer Contracts Regulations 2013, consumers purchasing digital content online have a 14-day cancellation period (the "cooling-off period"). However, this right is waived once:

  • The download begins, or

  • You access the content after purchase

By purchasing our templates, you expressly consent to immediate delivery and acknowledge that you lose your statutory right to cancel once the download has started.

3. Refunds

As a rule, we do not offer refunds for digital products, except in the following circumstances:

  • The template is defective or corrupted

  • You receive the wrong product

  • The product is not as described

If you believe your case qualifies for a refund, please email us at Contact@RegentHR.co.uk within 7 days of purchase and include:

  • Your order number

  • A description of the issue

  • Any relevant supporting evidence (e.g. screenshots, error messages)

We aim to respond to refund requests within 3–5 working days.

4. Exclusions

We do not provide refunds or exchanges in the following cases:

  • You change your mind after accessing the product

  • You purchased the product in error

  • You do not have the software required to open or edit the file (e.g. Microsoft Word)

  • You believed the product would contain features not included in the description

5. Assistance

If you are experiencing difficulties with your template, please contact us before seeking a refund. We are happy to help resolve formatting or usability issues where possible.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact email us at Contact@RegentHR.co.uk.